Help Center & Tech Support
Clear, step-by-step answers for property owners, leasing managers, and field crews — powered by 54+ built-in ProTips guides, interactive troubleshooting, and Ask OpsIQ.
Get Up & Running in 3 Simple Steps
Add or AI-Import Your Properties & Rent Roll
Click 'Import Docs / Excel' in the top bar to upload an existing rent roll spreadsheet or PDF, or click '+ Add Property' in the Properties tab. Want to explore first? Load our 1-click editable sample portfolio.
Set Up Your Team & 6-Digit Crew PINs
Go to Settings → Team Members to invite co-managers by email and create Maintenance or Cleaning crew profiles. Share /staff/maintenance or /staff/cleaning with your field techs so they can log in by PIN.
Track Rent, Dispatch Tickets & Ask OpsIQ
Use the Rent Ledger to track monthly payments, dispatch work orders with photo verification, and click 'Ask OpsIQ' anytime to get instant answers about expiring leases, overdue rent, or hot leads.
Step-by-Step Platform Guides
Select any workspace module below to read plain-English instructions and best practices.
AI Lead Scoring & Temperature
Every incoming lead receives an AI qualification score from 0 to 100 based on budget, timeline, space requirements, and fit. Hot Leads score 75+, Warm Leads score 50–74, and Nurture leads score below 50.
Key Takeaways & Pro Tips
- 75–100 (Hot Lead): Immediate follow-up recommended
- 50–74 (Warm Lead): Good fit, schedule a tour or discovery call
- Below 50 (Nurture): Longer timeline or smaller budget
Quick Fixes for Common Technical Issues
Run a 1-click browser check or click any issue below for step-by-step resolution instructions.
1-Click Device & Browser Readiness Check
Verify your internet connection, login cookies, camera upload support, and voice dictation in 1 second.
Quick Diagnosis
Admin accounts sign in at /admin/login using Password, Magic Link, or Google with the exact work email registered to your workspace.
Step-by-Step Fix:
- 1Go to /admin/login and make sure you are entering the exact email address invited to your organization.
- 2If your password isn't working, switch to the 'Magic Link' tab on the login screen to receive a 1-click sign-in link in your inbox.
- 3Once signed in via Magic Link or Google, open Settings → Password & Account Security to set a permanent password for future logins.
- 4If you are a Maintenance or Cleaning technician, do not use /admin/login — use /staff/maintenance or /staff/cleaning with your 6-digit PIN.
Pro Tip: Check your spam or promotions folder for emails from PropOpsIQ if a Magic Link takes more than 30 seconds to arrive.
Frequently Asked Basic Questions
Everything you need to know about daily operations, crew portals, security, and plans.
You don't have to type them one by one. Click 'Import Docs / Excel' in the top navigation bar of your dashboard and upload your current rent roll (.xlsx or .csv), lease PDF, or even a smartphone photo of a property sheet. Gemini AI extracts your buildings, units, and tenant records so you can review and save them in one click.
Field staff never need an email login or password. In Settings → Team Members, create a Maintenance or Cleaning staff member and PropOpsIQ generates a unique 6-digit PIN. Maintenance techs visit /staff/maintenance and cleaners visit /staff/cleaning on any smartphone, enter their 6-digit PIN, and immediately see their assigned work orders, checklists, and photo upload tools.
Still Need a Hand With Your Workspace?
Our onboarding and technical support team helps with custom rent roll imports, domain DNS setup, and account questions — with responses within one business day.